You don’t have to take our word for it …
I had been with State Farm for over 40 years but when I moved to FL I found out just how expensive car insurance was. State Farm was not able to help me lower costs, even as a life time customer, so I started looking at options. My daughter (Megan Lashbrook who lives here also) recommended Paulette as she had helped her family with insurance. I was pleasantly surprised when I heard what my monthly payment would be with the same coverage and went with Travelers; it was a no brainer! Paulette was easy to work with and was a no fuss kind of transition. I also passed her information on to my friend, Linda Brophy who was looking for coverage as well.
Ready and available to answer any questions I have
Followed up with contacting us when inspection needed appointment
Great team that is dedicated to helping find the best price and coverage and there to support if an unfortunate accident happens.
Kelly is the absolute best at customer service. my mom recently died and I needed to fax a copy of the death certificate. I have no fax machine. I stopped in the office and asked Kelly for help. She jumped right on it. My request had nothing to do with insurance, but Kelly wanted to help. Great customer service.
Always get the answers quickly and make tgood suggestions
always there when we need you
Customer service with any question I have is always answered promptly. Good communications.
During the last few storms you have always taken care of us. When Iam hit and our then current providerjackeduptherates you found a new company to cover us and at a significant reduction in price.
I’ve been with this company for many years. Paulette and Kelly are always very responsive to your needs, calls, etc. They will search for best available rates and coverages for Home, Auto, Flood, etc. Highly recommend!
They were quick to call back with answers to my insurance inquires.
Always excellent customer service. You get the right answers when you need them.
This agency has a very capable staff and they have responded quickly to any concerns I have.
They are an awesome agency to work with. Always super happy to help with any questions or concerns. Each year I’m presented with the best price on my policy. I’ve been with them since 2009 and haven’t looked elsewhere
Turned me on to decent Homeowner/Flood providers who had fair claims after Ian. Most of our neighbors and friends did not agree with their claims and hired public adjusters which just causes cancellations and upward policy rates. I appreciate the Halbrehder efforts!
You always do your best to find the best coverage along with the best prices
Any interactions I’ve had with the agency have always been pleasant especially in this time of ever increasing premiums. I’ve always felt that I was getting good advice and competitive pricing on my insurance.
Always prompt & courteous with any question or concerns
You continue to try to find the best value that meets my insurance needs.
your team has always been very fast to respond to our needs. we appreciate that service.
Kelly is so helpful!
You have always been very responsive, professional & friendly.
Always quick, cheerful, and speedy answers to any question. Customers problems are your first priority. Informing you that my prior e-mail address of sandravogelpohl@aol.com is now over with and am now fredericvogelpohl@aol.com. remember (NO K IN FREDERIC). I am now living in Ocala, Florida and you should have the information. You are still my agent of choice. Frederic H. Vogelpohl
Kelly and all are the greatest - constantly shopping for the best priced quality coverages from many choices! Timely responses whenever I query anything.
Kelly always listens to my concerns and takes action on them immediately. She either connects me to an agent or handles it herself when possible.
Since you have taken over my insurance I have not had to do anything. Every other company I used I had to send in paperwork every year so they wouldn't drop me. My escrow were never paid forward to my mortgage company.
You found us an affordable carrier in a difficult market. Much thanks!
We switched to Jay about 3 years ago following a friend’s recommendation. Jay listened to our needs and steered us into the insurance that best suited our needs. Kelly has been very responsive any time I have had questions. Overall we are very satisfied with the service they offer.
We.have used you guys since we bought in Cape Coral from Michigan. Over three years and always very responsive when I do call, although very seldom. And I have already referred a friend of mine from Milwaukee. They just bought here recently. They will be moving down permanently in 2023.
Whole process is quick and easy
Always answer the phone when I call.
They are very accessible and always timely in responding to my requests. Professional in every way.
Always prompt and ready to help!
I needed expert advice without any notice, and your office found the time to speak with me and ended up with me making the correct decision
You make me feel like I am important to you and I am much more than just another source of profits. Thank you and keep up great work.
Paulette and Kelly do a great job, always adding a nice personal touch with their service.. Highly recommend!
i have found HFA most responsive and always willing to help with my insurance needs.
Halbrehder Family works hard for your insurance needs. We've been with them for 8 years and have experienced great service.
Any questions I have had about my policy your agency has always been helpful and prompt.
Too notch professional service always in a timely manner. Always have my best interest in mind.
Very good service .
Always professional, responsive and very helpful.
Always respond and help by return.
I was very impressed when my homeowner policy increased and you call me with a replacement.
COMUNICATION is so important and Halbrehder is top notch. Kelly the office manager answers all the questions you may have. Been with them 12 years for cars and home owners no complaints. Great service.
You have provided wonderful and efficient service. You answer the phone and give immediate answers. Thanks on behalf of Omah. Ginny Yates Guardian
Always available for any questions. Very professional and kind. And always sends you a birthday card!
What I like the most is that someone picks the phone up,Kelly does a excellent job of this and 99% of the time she can answer my question, she is a great asset to your company along with everyone else.
Great team! Always able to help me with any issues I have about my car or home
Jay, Paulette and Kelly are so great to work with. They research multiple companies to make sure you get the best deal.
Kelly is always ready to answer my questions and I have had no problems with any of my insueance accounts to date.
I appreciate the responsiveness and helpfulness of your agency. I recently had an experience with my insurance going into receivership and your office was quick to contact me and assist with finding a new comparable policy and then navigate initial issues I had with the new policy successfully.
Jay and his team are so professional and go out of their way to make sure all of your needs are taken care of.
Service is spectacular
Great agency service and insurance prices.
Always checking to make Sue I have the best company for my needs.
The personal service talking to a live person and having to shop for the best policies to fit our individual needs.
Always there to answer any questions. Whatever we need they will cover with the most competitive policies available. Have been with them for 15yrs.
The people here are always willing to go above and beyond for their clients. They constantly have their clients best interest at heart !
Really great group of folks !
Your staff worked with us to obtain a new condo policy when the company went out of business. Even though we were back in Michigan they worked with us to get the best policy for our needs in a timely manner.
Despite the very “messed-up” home owners insurance situation in Fl, I feel that your co. did everything possible to find me the best coverage for my situation.
Always kind, caring, helpful and friendly. They do their very best to search for the best insurance for my needs!!! Love them!!
We have been with this insurance company for years. They give great service to us and answer all our questions
Just being able to actually talk to someone, not an answering machine
Great company, Thank you for all of your help.
The Halbrehder team always has my back.
Always ready to answer the phone, thus my questions!!!
You do A good job of providing the right insurance co. for each individual.
You have always responded back to us right away when we had questions and we felt that we mattered. Thank you.
You have good communication and quick response.
fast service, in minutes your agency provided answers to existing policies. Works quickly to obtain new quotes and makes solid recommendations
I have dealt with other companies for many of years and it's the same thing asking for paperwork from my loan company. I since I've been with this company it is taken care of without any issues. It's nice knowing everything is being checked and updated.
Quick communication.
Prompt and courteous
You took the time to look for the Insurance that was rite for me.
You were very helpful explaining the coverages of my homeowner's policy and securing the best premium.
You guys were quick to assess our concerns of increased homeowners premiums by shopping it out to other carriers for comps . Thank you !
Everyone in the office has always been available to answer any questions or concerns..I know someone is available to help whenever I need it..goes a long way.. in this day and age 1 less thing to worry about which means a lot!!
Whenever we have questions we Always get answers quickly. Customer Service is very good.m
Not only has the customer service been excellent over the years, but you all have also managed to get me very competitive rates. In addition, when I have a question, you and your staff take the time to explain things thoroughly. I recommend this agency to anyone looking for insurance.
Paulette is always responsive , helpful and informative . She has guided me through the process of having the proper insurance for my husband’s and my own business in a way that we understand and feel comfortable.
You took care of me and made me aware of the fact that I could save money by switching companies. Thank you, you did what a good agent should do.
I like the sense of being a person that comes from a small agency, and not just another number. thank you for all you do
Very good service.
Friendly...fair rates
Proactive - good pricing
Great friendly customer service. Always very prompt
Knows us and our needs. Applies our insurance needs to us personally. There is always someone available to talk to and answer any questions we have.
Honest, knowledgeable and professional!!
You could improve on yearly follow ups to go over policy changes and additional insurance if required
Excellent customer service. A joy to work with this company.
I will just say I'm very forgetful and get confused and you and your staff went out of your way to make sure my homeowners insurance was paid on time and always patiently helped me with my insurance needs. Thank you!
Seems like you try to get the best rates possible and explain your choices.
We felt like we got a good rate on our policy And we’re treated with respect.
I have Paulette Halbrehder as my home insurance agent since 2012. I never had any issue and the agent is always helping me to get the best coverage that is suitable to my need.
You are there whenever we need you!
Very helpful and friendly. Quick to respond back
My first response was an error… o give you all a “10” Always the most kind and professional communications. Thank you, Lorry Walker
I have always received prompt & accurate responses to my questions. Friendly & prompt responses are important now days. I am a retired insurance professional and I give your agency five stars.
Halbrehder, found me a GREAT rate and policy. I have already recommended to friends/family!! Gail S. N Fort Myers, FL
top notch for all your insurance needs!! Highly recommend.
Knowing we are not just a number but we are a name and that you are personally taking care of us to continue to get the best insurance possible.
Quick and painless to deal with...very efficient
Always helpful when we call and it's comforting having an agency we trust and can count on.
Halbrehder agency is very easy to work with and the employees are pleasant. We have not had a claim so I can’t respond to that aspect of the company.
Your customer service is first rate!
Anytime I have asked a question, you have responded in a timely fashion. I referred you to my daughter and you were an enormous help to her.
like you customer service, you respond quickly.
This Agency is always very accessible and responsive to both our condo and auto insurance questions and adjustments. In particular, Kelly has been of great assistance in adjusting our auto coverages during our seasonal absences from Florida.
friendly and professional advice
Always available with exceptional personal service. Love this group!
The entire team is amazing!! I would not even consider another agency..
I love the fact that the staff know me personally when. Call with questions.
Complete and timely service in finding the best insurance at the best price.
When ever I needed help you guys did well and quickly
You are always looking for policies that save me money which is greatly appreciated
You are always prompt to anything I ask you
responsive, know what is going on, will listen and find a solution, recommended
they listened to my needs. found the best to suit my needs. Great and friendly. You need some great insurance; they are the one to call!
Quickly responding when I have questions or needs on the insurance
Great support whenever we need anything.
I love dealing with Kelly and Paulette. Always back to me in a quick fashion to answer any questions I have. Keep up the good work. BM
You respond quickly to any inquire and you are knowledgeable about the insurance business.
Just would like to Thank you Paulette as well as you Kelly for always looking out for me as far as my insurance goes have a healthy and happy new year God Bless yahs
We have been with your agency 13 years. Very happy with your service and staff.
Always helpful and efficient!
Fast and friendly service
Prompt replies and easy to get person on phone to talk with. You care about your clients!
Finding cheaper insurance for car and house.
Was helpful and sent us in the right direction when we had questions about a auto accident that we had.
Great service!!!
Your company is fantastic! Each and every time I call or visit the office Kelly is right there to assist with any problems or issues that I may have.
We have been with them since we moved here from Indiana back in 2011 and have been very happy with there service. They look out for you by looking for different insurance companies good prices.
Jay and his staff are very courteous and conscientious. They review my policy and compare companies every year.
Coverage selection was topnotch.
HFA has always made themselves available to satisfy our insurance needs!
Other than handling renewing my annual policy I haven’t had interaction with anyone. But I can say I have had no problems over the last five years.
I have always been so impressed with this company. Whenever I have a question in the short time they have the answer. You’re also very kind and courteous.
Jay and his team are always on time with our needs and wants. They research to find the company that best fits our needs.
Always helpful and get back to you quickly with any questions.
Great team to work with!
We love the personal attention we receive from the Halbrehder team. I can relax knowing you’re always looking out for our best interests.
Always look for our best options.
When I needed extra liability coverage you found it for me. You have always been prompt in answering any questions I had.
Very courteous staff
I appreciate being able to speak to live person and getting advice from your agency with your years of experience.
You and your team are always there to answer my question, provide guidance and help by me secure the appropriate coverage for my needs. And I thank you for that!!
Always ready and willing to get us the best policy
Your customer service is the best, always have time to investigate concerns and explain what options are available. On top of very competitive pricing, your agency is hard to beat.
Awesome Agency !
You always answer the phone with a smile in your voice and always follow thru with an update promptly.
You have provided condo insurance through companies that are affordable.
You are so responsive and helpful to our questions and it is much appreciated! Thank you!
Very pleasant speaking with anyone in the office. Always seem to get the best value for our dollar and the proper coverage. Readily answer any questions we may have.
Very responsive and personal service!
Kind, friendly and always look for what Insurance is best for their customers. Top notch in my book.
We love that we get an actual person on the line when we call. Phone calls are returned in a timely fashion. To us that is good customer service.
Excellent customer service
Everyone has always been super responsive anytime I call or have a question. I feel very taken care of by you agency!
Love the personal and fast service.
You always are there when ever we need question ask your team is the best
Always know who I ‘am when I call always friendly and always a help. Patti melatti
Great company and excellent service!
We have been with you all for years and you have always had our best interest at the heart of our relationship with you all! Kelly is awesome! No matter the issue, big or small she is on point! Thank you all!!
I love the home town feeling I get when I call the office. Always there for answers to my questions. Love you… for more than 30 years now.
I like your always being available to speak to ---- that's important in today's world!!!!
I have used Halbreader for over 10 years. The office staff is always friendly and willing to help when needed. When I purchased my property I was trying to find property and flood insurance, Jay got quotes quickly and got it done. I always recommend them to anyone that needs insurance.
Hilping
You get me the best coverage for my home and auto, and you answer any questions I may have. I would, and have, recommend you to anyone needing insurance.
You are very helpful in explaining things and the staff has always been polite and professional. Ins. costs seem to me reasonable. I have been with you for a minimum of 15 years and not looking for another agency. During the hurricane, you were prompt in sending people to help us get things going and the whole thing went very smoothly, compared to others who had different insurance companies. Thank you
Listen to my concerns and needs You help me find the insurance that meets those needs that I can afford.
We have no issues with ure services or cost
I was very satisfied that the agency found a replacement home owners insurance policy for me. The policy coverages were on par with the old one and at less cost. Thanks to HFA.
Whenever we call, you and your team, always responds quickly and efficiently. They are polite and friendly and eager to help. I have recommended and will continue to do so. Thank you, Barbara Perez Artic Air Master,Inc.
always have or get a quick answer to a question
I have been with Halbrehder for home,rental and auto policies.They have always found the best policies for my needs.If I had a concern it was quickly handled.They are very professional and knowledgeable abount the policies they carry.
Always there to answer our question and help us get the right product for the right price
Am totally in awe of Kelly at your front desk. Every time I have come in with a question, no matter what she is embroiled in, she puts it aside and deals with my concerns. If she is unable to handle it, the problem gets bumped up to Paulette right now. Always know that my concerns are your top priority.
I love your knowledge when we have a question or need a bit of advise. Your customer service is outstanding. Thank you for your professionalism.
I have always heard good things from the people I have recommended to you. You find the best prices and policies per client and continue to do so throughout in a friendly yet professional manner. Thanks to you and your staff!
You answered the phone and had me into a policy promptly. It was late in the day when I called and you had everything set up early the next day. You worked well with our lender during closing and we are happy with the results.
Great Customer Service!!!
Great customer service!!!
Excellent support when needed.
You have always stood by us. Even when we changed coverages, and eventually returned to your fold , you were there for us.
Superior customer care and follow thru,this is true of the entire organization including staff.
Always there to answer questions
We appreciate how our interested with home owners insurance is continued to be looked at even when we aren’t doing the asking! They continue to find better rates for us!
Your people are always very friendly and very knowledgeable. If they don't know the answer they find it and call me right back. Thanks for all your help over the years. Ilya Tulchinsky Happy customer
The service and personal help is above and beyond what is expected
So easy to work with and very friendly!
Knock on wood, we haven't had any claims on our home or auto. The best part is calling you on the phone and being able to speak with a live when we have questions. You and your staff have always been very courteous and helpful.
Your team responds quickly to our policy questions and insurance options. You offer reasonably priced coverage.
Always helpful when I call with a question or an issue.
You and your associates have always been super responsive, accurate, efficient and calm in emergency situations. Love the personal attention to detail!
We professional, good advice.
Courteous, professional and prompt service.
We've been with Halbrehder family insurance for several years and what we like is they take care and look out for you by searching for better rates for you.
We have been very pleased with the service that the Halbrehder Agency has provided for our insuranc needs..
Found me another option for cheaper insurance. Not sure if it will be good as my coverage hasn't started yet and it is a new insurance company with only a couple years. Hoping for the best. We will see.
Kelly is a special gem and we're so glad to work with her. Usually when we have a question or need a COI, we need it pretty quickly and there is no business person with whom we deal, who is more responsive than Kelly. We get a lot of advertising from insurance companies telling us they can save us so much money for whatever policy they're trying to sell. Over the years, for both business and personal, you have changed providers so I feel confident that you are looking out for us to get the best rates available.
Provided helpful answers when I have ever had questions. Have been very prompt about keeping me aware of any changes in my policy when they have come up.
Always there if i need you. Great insurance agent
We have been with Halbrehder Family Agency for over Ten years. Always great service, very knowledgeable and accommodating. The staff is very helpful and friendly.
Always seem to work on my behalf
Very knowledgeable and always willing to help. Thank you for all you do!
Just continue to do what you have been doing.
Please correct the spelling of my wife's name - It should be Tamara! We haven't had any need to interact with you since we signed or policy, so we haven't had any issues.
We love the service and support you give us personally and professionally.
Jay is very personable. He reviewed all our insurance needs and worked with us to get the best coverage for a reasonable price. We were pleased with the service we received.
They are very prompt to respond to calls and emails and very quick to send information requested; usually within a couple of hours. They are always very courteous, professional, and helpful.
Everyone is very helpful! They are always available to answer my questions and always work to get me the lowest rates for the best value!
Have used Paulette for 12 years. Always ready to answer questions. Always efficient.
Your personal touch and friendliness, yet handling things in a very professional manner. You went out of your way to help my sister with a very challenging financial/insurance matter. Thank you so much!
GREAT customer service!
Good reliable service.
Have been responsive when I have needed information or help
Your staff is always very responsive to our requests or questions.
We are so happy with this company. Always so helpful, always good at helpful us. Thanks guys. Great job.
Always working for the clients!
You are very easy to contact and answer questions quickly.
You helped us get home insurance when no one wanted to cover our house when it was still under my father’s name and then when I went to refinance my house you not only got me flood insurance in a swift manner but you also were the most reasonably priced quote we had gotten and you took care of all the back and forth with the loan Company. You really saved us a lot of hassle.
The agency is great at returning calls in a timely manner. They are professional and attentive.
Halbrehder is always available to answer customer questions and discuss insurance needs.
Always helpful when we call.
I’ve been with HFA since 2013 and appreciate the great relationship and customer service.
The agency is very responsive in timely manner to any questions. When we had a claim for hurricane IRMA, we had no issues at all.
Love the personal touch this company offers. Always willing to go the extra mile to get you the best possible deal for insurance.
Great company !
Everything done in a quick and timely manner!!
Proactive & professional
All staff are very courteous and professional
Halbrehder stepped up to the plate with a fantastic rate.
You answer the phone for a start.The staff is very professional and all my questions were answered and all my insurance needs were filled with a great rate.I highly recommend them.
Competitive pricing along with great and personal service.
My condo put on a new roof and I brought in the certification documents not knowing that my rate would be reduced much. Universal reduce my rate much more than I thought so I appreciate you taking the time to fill out what forms were necessary significantly reduce my premium
I have been a customer for 10yrs. Amazing service!!!
They don't just offer great, and personal, service; they deliver it. Time, and time again..
I had quite a few questions over the five years that we are with your agency. I always get a quick responce with a straight forward information from you and your people. If the answer is not readily available I get it in a timely matter shortly after. Thanks a lot and continue what you are doing.the way you are doing it.
Best coverage at the best price
Any question I have is always answered quikly
always nice skilled and helpful
Easy to work with. Great coverage for our businesses at competitive rates
We have been with your agency for a number of years and greatly appreciate the service you have given us with our insurance needs
When ever a issue comes up I just call Paulette, She gets right on it and it is fixed in no time. She is one of the BEST no not one of , she is the BEST. We moved to Florida almost 3 years ago we contacted Paulette and have been VERY pleased with her. We would recommend her to anyone asking for an agent.
Very responsive
Having the feeling of personalized service and the ability to speak face to face makes Halbrehder family agency stand out from the rest.
Thank you for saving me money!
Excellent service
Very helpful and courteous people!
Although I don't always have insurance questions, when I do, I call and you ( Paulette) or Kelly are there for me with a fast reply or call. I appreciate that level of service.
Working with Halredhder's insurance agency was as easy and enjoyable as possible. They made my experience worth spreading to others to also enjoy the same good service. I highly recommend them for your insurance needs.
whenever we have a question on our policy, you always have an answer, Thanks again!!
Always available to answer questions and their quick response time is unbelievable. And they make sure you are getting the best premiums!
when I wanted just liability you got it. Allstate said no one writes it and they said the house was uninsurable because the insurance cancelled when I missed a payment date.the bill was lost in the mail between here and NY.They never called .Anyway you got it insured for much less and you also got flood insurance they could not write.Big difference between a bad broker and a good one. thanks
Researched good companies and gave us reputable companies for all of our insurance needs.
Friendly personal service
Easy access, answered all our questions. Got us a rate that saved us money.
Excellent service, reduced both my homeowner's and auto insurance, highly recommend
The agency has been very responsive with a smile.
Hi We have been with the Halbrehder agency for several years now and we are very happy with them.
You always were there when I had a question.
The BEST AGENCY EVER! Thank you for all you do for us! Karen Cochran
Fast ,help knew what I needed and got her done
you have a great staff. Customer service is spot on.
When I email or call with a question or COI request (and I often do), I get an answer immediately. Your responsiveness to our business and personal insurance needs is quick and professional. I always know we have the best coverage required at the best price available. Thanks!
You always answer the call! I know when I have a question or concern that your agency is working to answer it. Your trustworthy.
You all strive hard to get the best car or home policy for the lowest price and don’t add on cost if not required. Although you could follow up and stay in contact with your customers more often through email, text or phone just to check on improvements on active policies
Always ensure my questions are answered promptly and that I completely understand the information given to me.
Always there
HFA Insurance company works to find you the best rates, while offering personal and honest touch.
As always HFA gives us great service.
Hi Paulette & Company, we have been with your agency for several years now and have been very pleased with how we are treated and taken care of when something has come up. Thank you, Barbara & Tom
Paulette was able to write policies that were less expensive than our previous Allstate policies- (home & auto) and with much better coverage. So much so we also opted for an umbrella policy as well. Very professional, nice, local service. Dave Rorty- Cape Coral.
Always so accommodating, and helpful. Happy with your service. Thanks
You have always been there to answer questions. And full the items we need
Great communication and prompt service.
Super attentive
Always look out for my interests
Your response time was exceptional and what you sent was nicely detailed for us to make a decision.
Jay, you and your staff are always available for whatever we need. You do a great job of finding us the best policies and best price. Thanks for all you do.
Paulette demonstrates confidence, professionalism and knowledge in her profession which in turn gives me, the customer credence in her product and abilities.
friendliness help in all the right places and most of all a good price x
I appreciate the good service. the staff are always helpful and fast.
I appreciate the personalized service your office offers us in our insurance needs. We are not just a number but a valued customer.
I know I can trust you to get me the best coverage for my needs. You're always available to answer my questions.
I have been with you since I moved to Florida in 2002 and you always make sure I have the best coverage
Great servive
You quickly respond to my quistions and requests and continue to find the best deals that fit my needs
Great support
Just great and timely service
Great insurance company, honest, reliable, very friendly, helpful, never disappoints. I strongly and sincerely recommend Halbrehder Family Insurance Agency. Best insurance agency in Lee County.
Everything. You always shop for the best products for us. Kelly is always on top of our accounts and is able to answer any and all questions.
Whenever I have had a question I get a prompt response.
Easy to do business with
As always, very prompt and responsive to our inquiries and requests.
Since I have not needed to file a claim (hope that is not a jinx) what your staff has assisted me with paying the insurance company - which at times has been an issue.
professional and always helpful
I am so happy with this comany, the management. The compay knows the answers to my concerns, always willing to help, I could not be more satisfied!
Fantastic family owed insurance agency. I always feel very honest and caring feedback from everyone in the agency!
If I have a question or concern , have always have been there to help me understand and help me make the right steps to take.
Easy to get ahold of you and understand explanations or needs.
Have efficiently handled my needs from a distance
Paulette and her team are always available when you have a question. Very professional company
Great CS!
Timely responses, & competitive pricing.
I have been with Halbrehder Family Agency since 2013 and appreciate their great customer service to all questions and concerns. I highly recommend them for a great experience.
You guys did your best to find the best coverage in the lowest price.
always prompt and timely .Always try to get the best policy both for coverage and price.
I need to be reminded to renew our home policy. Kelly will call to make sure I seen her "e" mail.
Very responsive & friendly
HFA responded quickly to my needs when obtaining home owners insurance. I highly recommend them.
We appreciated that you searched several companies to ensure we had the best plan at the best cost.
Picked the phone up,very professional and had me a answer within 24 hours,I highly recommended them
Kelly is always beyond helpful. She saves us a lot of money by "parking" our insurance when we are in our Ohio home.
I have a brain injury. So sometimes things are more difficult for me to keep information, bills etc Straight. Everyone at Halbrehder goes the extra mile. If there is a problem, they will make things right.
You have kept us informed about services and phone number during hurricane season
Everything! Polite, friendly, kind, caring! Always looking out for the customer like they are family. Working hard to always get us the best rates.
Quick and easy!
Excellent customer service. Much appreciated.
Always pleasant and helpful. Feels like family.
Whenever I have questions or problems they are addressed right away in a very personal and professional way. Thank you very much and keep it up!
Always there with the information we need to taylor or coverage to meet our needs.
Any question I had about our insurance was always answered the same day or early the next day. Very happy!
I like the personal touch knowing you are there when I need you !
You’re on top of things and we are very happy with your service
Jay and his team go above and beyond for me.Especially Kelly T
You treat us as your personal customer over the phone and in the office. Making us feel like care is important.
Paulette is amazing. We had a big issue and she got it fixed for us. She is the best.
Good price.. friendly service
Prompt response with accurate info
You made the process very easy !!
Halbrehder Agency has always treated me very well. At one time, I decided to try another agency and found that th4ey just didn't measure up. I would recommend them to anyone.
Overall good service and effort to find good pricing
Great insurance agency....always working in the best interest of their client.
Great customer service friendly staff
You and your team are always quick to answer my questions. Good Customer Service!
I always get a cheerful answer when I call Paulette’s agency and they are eager to help. They give good advice and provide me with insurance coverages that are right for me.
As always, a great service.
Prompt friendly service and ongoing communication. The best ever!
I have always experienced excellent service, prompt answers, and personal attention with you. I recommend you to my friends whenever the opportunity arises.
Friendly and knowledgeable people. Worked with me every step of the way. Made me feel like family. Would definitely recommend their office to anyone. And already started referring
Knowledge of insurance, willing to go the extra mile for your clients and customer service is awesome
Great price friendly people
Everyone was very helpful and I was new In town. I would like to hear of any changes to my policy.
Very efficient and always return our calls
Paulette, I would recommend you to my friends and I have recommended you to my family already. I really appreciate that you answer the phone when I call and answer my questions in a timely manner. I hate having to push 15 buttons to talk to a "live representative"...and I hate trying to deal with insurance companies, you do all the work for me. Yes, I would recommend you to anyone. Thank you, Tina Matta
Paulette, personallly took care of our house Insurance.. As we fouND out we didn't have coverage on our house. . Yes I would recommend her company . My husband and I was impressed she herself. AS she could have her staff , do it herself. So we could be covered Asap.. thanks Paulette.. The Lands
How do I get proof of insurance paperwork?
helpful every time
Jay is always ready to help with any situation we find ourselves in. As a contracting company in Florida , many issues do come up. Mike Walker
Great customer service. Agent worked late to get me an insurance quote then had great followup to get policy in place.
Very helpful and responsive to my needs.
I try to do my business local. To find an office that is courteous and responsive is a pleasant bonus.
They have very nice office people that make's it easier to work with & explain things well &I would recommend other's to use this insurance company.
always there when needed
We have been clients of HFA for many years, both for our company and our personal insurance. We know they will watch for the best rates for our needs and their customer service is outstanding. In our business, we frequently need Certificates of Insurance for our customers and where other agencies will take 24-48 hours to respond, HFA will provide the certificate within 1-2 hours, if not sooner. We all need insurance and it's nice to work with folks who really care about you. Highly recommended!
Always on top of it
Every question we had was responded to in timely and friendly manor. We feel like you worked for us to get us the best possible rates and quality insurance.
You were very helpful in finding the right fit for my needs.
Very helpful in time of need
I only have my Condo Insurance through you but I’ve been very happy with the company that you recommended because over the years I’ve had at least three or four claims all handled very well
Kelly does a great job answering all my emails and you always let me know when there is an opportunity to save money on my policy.
We use Halbrehder Family Agency for all our insurance. They are always available if we need to change any coverage or add a policy. Highly recommend.
very quick and helpful answers to any questions we ask about any of our insurance
You are always so helpful! Great response time when we reach out to you. We recommended our Nephew to use your Company.
Knowledgeable, efficient, just extremely helpful. Thank you!
They are always there help with any questions you may have. Great team to work with
Always helpful and very patient. Looking for your best rate and helping save you money.
Thank you. You guys are great!
great agency
You are always courteous, and get back to us right away! Very helpful always trying to find the best plan for us. This is Julie
Can always count on Halbrehder Insurance to provide the best service.
I love that you go out of your way to find a good price for us every year. I can always count on you for my policy being in check. Thank you for all you do! The Juliano’s
Always helpful
I generally deal with Kelly when I have to call and she is always so helpful and knowledgeable. I love working with companies that are customer oriented such as yours. Thanks for your great customer service!
Been with Halbrehder Family Agency for many years. When we moved from Cape Coral to Punta Gorda last Fall the easiest part of the real estate transactions and move was the decision to continue remaining with HFA. We have always been treated like valued customers, with with great service that reflected that commitment.
I love the fact that I can call on the phone and have all my questions answered by friendly and knowledgeable staff. When I am unsure of whether I am getting the best possible rates for my insurance needs they never hesitate to check and see if I can get something more affordable or better! Thanks everyone! You’re the best!
Prompt service and good value.
Quality and caring attention
You are always reviewing to make sure we are getting the best. Always return calls and emails promptly. That is why we are with you for 17 years. Thanks
You saved us money on our homeowners, flood and auto insurance policies. Customer service has always been above and beyond!
I like the fact that my agent does the necessary research to place my policy with the best possible company at an affordable rate.
Your responses are always prompt, and you saved us a lot of money this year!
Any time we needed help or had a question, you and your team were always there. During Hurricane Irma, we were able to get our repairs made in a timely manner because of you. Your staff is ALWAYS polite and helpful and we feel we have more than a company trying to make money, but are genuinely concerned no matter what the emergency was.
Good consistant service.
Great service!!
great company with great staff and knowledge. Highly recommend
continues to see if auto and home that you have are the best for you.
I've already recommended you and will continue to do so for your friendly service, knowledge and best rates offered in comparison to other and it's much appreciated. Thank you.
Never a problem. My husband handles our insurance issues and you are always there when we have any issues.
I tell everyone asking about insurance to call you guys. You make it so easy
Whenever I have had a question I am able to get a prompt response,
your staff has always kept me informed. thanks for your help in getting me great coverage at a good rates
Always responsive to my questions, and helpful in any situation.
Quick response to any questions, issues etc.
Your agency is the best! I have found that no matter the problem or question everyone always has a "can do" attitude. I would recommend you time and time again.
I have replied more comprehensively before, but the agency remains accessible, responsive, and friendly.
Paulette and her staff have been very helpful to me , especially they helped guide me after my husbands passing when I felt I was lost . I use them for all my insurance needs , they fully explain in detail what each package entails so i fully understand . I'm happy to do business with them and highly recommend them ! Vincenza
OK... I get this periodically and you know I will always give you a 10. Please correct your grammar in the first sentence of the email message... the "I" is incorrect usage. You need "my team and myself" (flows off the brain best), but "my team and me" is also correct. Take the "my team and" out of the sentence and read it. You will see the problem. Plus, I clicked the 10 after the first question and it went directly to this page instead of letting me click for the second question. Jan
Even after I got great insurance quotes Paulette and her company continue to help me with questions that I had about my plans a great team
Very easy to work with
You always are helpful and answer my questions.
Anytime I have a question it is answered quickly and competently.
The Halbrehder agency has always been responsive and professional when working on our insurance questions. Great agency
When it came time for renewal, Paulette found us the best deal for our money.
Take care of issues with just one call. Don’t have to worry about several follow up calls.
Responsive- Reachable- Friendly- affordable!
Jay, thank you for your continued communications. You folks have done a great Job.
Always willing to help and make things right.
Happy with your attention to my insurance needs & keeping me informed on any changes to get me the best value
Prompt response, knowledgeable and follow up.
Outstanding Communication and invoicing/billing
I struggled looking for insurance on my rental in NFM, Halbrehder Insurance stepped up to the plate in a timely manner with a great rate. Thank you, Paulette. Gail Smith
We liked that Jay shopped around for us and got us the best insurance plan for our needs.
Kelly always goes above and beyond. If she sees I'm in Florida on Facebook, she contacts me to see if I need my car insurance activated. We were down for a cruise a few weeks ago and didn't use the car, but she still checked. I really appreciate that.
Outstanding customer service!
PleasedeleteDonna ! Thanks Donna is deseased sept 2016 Dan
A recent call to the office for insurance on my new truck was handled quickly and efficiently. Always a pleasant voice on the other end of the phone.
Your company is extremely helpful and accommodating. You are always available for any questions I may have and shop different insurance for me to help with best price. You are the best.
This team is always there when you need them and quick to respond. Thank you for the great service.
Not a thing needed ! You guys are great and we’ve already recommended friends to you.
Everyone is so friendly and personable!
The staff at Halbrehder's is always courteous. They always provide the proper insurance for our property at the best price. We highly recommend them.
We have not yet had a claim, but the communication and interaction has been very positive.
always prompt and helpful Response for my insurance questions , friendly and competent staff
Great service
You do things quickly and well. For that we thank you!
You guys go above and beyond being helpful
Always returned calls. , Explained policy. Made sure I understood.
We enjoy having the ability to talk with a person live and not have to deal with all of the computerized voice prompts. You continue to provide the small town business feel even with volume of customers you have.
Paulette and staff are always quick to respond if we ever have a question. We feel we’re getting the best insurance for a good price
Great professional service. Terrific and knowledgeable staff.
Great office staff always willing to help
While buying homeowners insurance in FL is trying, your organization was as helpful as possible .
everyone in office treated us great, easy to reach and always helpful
quick response
I have had several Challenges and Questions concerning Insurance needs in Florida. My needs have changed and expanded. Each time I have or each time my needs changed. Halbrehder Family Insurance was quick to respond to me, was professional, was kind to me and helped me. In short, I have felt a need to Change my insurance, BUT never had any thought of Changing the Agency. I trust Halbrehder Family Insurance.
Always available to answer our questions and help us. Invaluable! Thank You!
You folks have always been super responsive and extra helpful whenever I have a question. It is a pleasure doing business with you!
Great service and prices, our car insurance prices keep going down!
You are very knowledgeable and very caring for your clients. You answer my questions in ways I can understand.
Anytime I have had questions regarding rates, changes, or just questions in general. The staff have gotten back to me very quickly with a response. I have not had to wait long, especially if I am in town for a short time. Great customer service.
Good communication
Personally meeting with us.Listened. Attentive to every question. Very knowledgeable obviously very experienced. Found what we asked for. (Lower premium). Followed up with email information. Thank you again.
You really made sure i was taken care of even though it was a very small premium..My existing company and another were not interested. I will be calling for my home and flood insurance soon . Thanks
Great communication and timely service.
Your service was very professional and all the time white the best offer
I like your honest and straight forward advice. We both felt like you had your customers best interest in mind.
From the minute I walk in the door I felt very comfortable, and everyone there was so nice and this was at 4pm and the service was far none better help me with my car ins and save me some money also .
The staff is friendly, knowledgeable and committed to providing outstanding customer service!
Great personalized service. Once you’ve been there, they always remember your name and always aim to please.
Coming from Cincinnati Ohio I do not know much about the area and was thankful for the patience and kindness received from Jay and his team. With so much to worry about and I am thankful for the expertise and excellence when it came to home owners insurance and car insurance... Thank you Jay. Ann
Very easy going and honest Insurance Agency, I like anybody who brings their dogs to work so they get an A+ from me thank you
By keeping me updated on my auto insurance and assisting in finding the best policy for my needs.
Very considerate and attentive. Takes care of any and all questions.
Always eager to help, find the best insurance rate
I've been using your company for the better part of a decade. I have no desire or reason to shop you out because you've always taken care of my needs and answered my questions. Nuf said.
Very attentative. We require lots of "certificates of insurance" and they are always responsive, quickly. Mike
always very helpful in resolving conflicts with adjusters. I think you might want to look into how Progressive treats there clients. We have had constant trouble and Londa`s car is still not fixed to her satisfaction.
Great and friendly customer service
The team at the Halbrehder Family Agency always gives us great, personalized service.
Great communication, questions always addressed. Highly recommended your company.
Always great at communicating and responding when we call.
We recommended my brother and sister in law to your company for condo and car insurance. You are prompt and helpful with communication and answering questions via phone and e mail; as well as always being friendly and courteous.
There with the answer to my questions
It was a pleasure dealing with the staff. Not one issue and fast service.
You e Plaines what type of insurance needed when buying a condo.
thank you
Now that I’ve gotten to know Kelly she is very helpful without having to wait to speak with Paulette. And I have recommended you to friends and family!
Excellent customer service, and great low prices.
Always very kind and helpful. They never make us feel like our questions are dumb. Always get back to us with answers right away. We are thankful for them.
This is Julie I am the one who takes care of this. You and your staff have always been there to make sure that we have the best deal for insurance and you are always ready to help us when we need assistance. I am extremely pleased with your company!
Great Family run Insurance company... Thank you
Quick response and value added services
We both know that you always find us insurance for the best price and best coverage. Your office is always very helpful. We know that you are there for us if we need you
Your always quick to answer any questions we have with great customer service
I know I can count on you to get me the best deal on my insurance, and to make sure I am well taken care of when I have a claim. I am always happy to recommend you when someone asks if I know a good insurance agent!
Always quick responses to my inquiries- helping my family keep our rates down. Thank you!
Always helpful and pleasant.
Always friendly and professional.Very good at what you do!
Excellent service
Always helpful when I call. Looks for best coverage at best rate.
Great Customer Service!!!
Annual shopping for best homeowners insurance coverage and price.
Great company and customer service.
You always take care of my needs as well as the needs of the friends I send to you.
Responsive
We are from Iowa and we’re looking for insurance agency and Jay and his team did a great job for us.
Very responsive to questions.
Great service
great service
You guys are always Jonny on the spot, have a question, call your agency......From time we get caqlls or run into someone in insurance sales, trying to be p[olite, I wait until I can get a word in, "Thank you, no we are very Happy" TheTheir response is usually, 'How much are you spending?' and mine ' You get what you pay for!!!!
Great family business atmosphere with personalized service. I have been at Halbrehder for 14 years and would not consider any other agent.
Paulette and her team listen to my concerns and found me great insurance at reasonable prices I would their services
Immediate service, friendly and helpful
You are easy to work with and answer questions with understandable explanations.
Paulette has been very helpful and caring! I appreciate her guidance, she explains very thoroughly and breaks it down so I can be very informed of the insurance that was right for me ! Thank you !
When I call or come into the office, I always am given great service by all that I come into contact with. If the representative does not know the answer right then, they research it and get back with me promptly.
Always ready and willing to answer any questions I have.
When it was time for renewal of my home insurance, Paulette shopped around and got me a better deal. Always thinking about what’s best for their clients
The Halbrehder agency is always there to help. They will quickly respond to any of your concerns. I recommend them for all your insurance needs.
Provide us with our coverage at a reasonable price.
Being out of state insurance is one of those things that I need but don’t pay a lot of attention to so thank you for doing that for me the response by Edison insurance was fantastic
You and your team gave me good advice when I moved here. And, subsequently assisted me with and issues with the insurance companies.
Very Helpful when I call you to obtain information.
The Halbrehder Family agency has consistently provide quick, personal, accurate attention to my questions or issues. I recently needed to adjust the names on my policy and was pleased at how the team managed the process and response.
I have called multiple agents for my home insurance need. You are the fast one in responding my request with the best price. What else can I ask?
The staff at this office is very knowledgeable. They have been very efficient and helpful.
Friendly and fast response
You always respond promptly and provide assistance when needed.
EVERYTHING WAS DONE IN A PROFESSIONAL AND TIMELY MANNER!
Kind and efficient staff...also Jay made sure I wasn't purchasing more insurance coverage than I needed. That"s integrity.
Anytime i call, I always get immediate response to my questions. Also, I hope that you are reviewing our home owners insurance and auto insurance on an annual basis to make sure that we are getting the best rates out there. Thanks for great service.
Personable and competitive pricing
Great advice and GREAT SERVICE
You picked the phone up and had me covered that day
We like that you checked many companies to secure the best coverage for the least amount of cost.
Friendly helpful staff, knowledgeable agents all at a fair price!
I appreciate being informed when my escrow payments are taken from the account and that if a problem arises I receive prompt and courteous service.
We were with another agent in SW Florida. When we received our new policy this year, it was considerably higher than last year. So I started doing some research and ended up talking to Kelly at your office. She was very professional and offered something the other agency refused to offer, "parking " our Florida car insurance while we are in our Ohio home. This saves us a ton of money and we are very appreciative of Kelly's help.
Your office is always professional and quick to help or solve any problems.
Your agency keeps us informed. I also needed help to get our policy to our mortgage company and your staff sent the information.
Always answer questions quickly
Always fast and friendly service. I also like the fact that they know you, your not just another customer.
You are there when needed!
Always there to answer any questions about my home and vehicle coverage.
Personalized service and easy access. We like that there is a person who knows us and is familiar with our needs.
Quick to return calls about specific matters and invariably polite and helpful in general.
helpfull phone assistance , friendly staff
Whenever I have had questions or when I had issues with my roof I was able to get immediate feedback and support from the staff.
A live person answered the phone when you call. It feels like you get personalized service.
We always feel that you pay attention to our needs and are keeping us up to date on everything. Your staff are always helpful and friendly.
Finding good rates and your prompt assistance when dealing with insurance issues.
I am confident that we always get the best price for our needs. Every time I've had a question about anything, the response is immediate. I appreciate that this is one thing we don't have to worry about.
Always helpful and very professional.
I like the quick responses I receive from Kelly.
Always Helpful and Hard Working !!
Thanks for continuing to provide personalized attention and service.
Everyone is always very helpful. Calls are returned promptly.
We’ve been with them for nearly six years and have had excellent service. I trust their knowledge and advice 100%.
I love your service and pricing for our insurances, however i have sent 2 emails requesting hurricane flood pricing and not received any replies. Pat
I have always felt supported and had great response to all of my needs and questions.
Great home insurance rates, and low auto insurance rates, with the best homeowners insurance and car insurance coverage.
We're so happy with you all! Always looking to save us money!
Nobody does it better. Jay, Paulette and Kelly make us feel like family.
We have used them for years. Very helpful and help with our very crazy business insurance requirements. Would recommend highly. Walker Canvas Awning, Inc.
Keeping my vehicle insurance cost reasonable.
Every time we had a question you had the answers for us. Even came to our house to help. Very satisfied. No hurricanes this year. Last year was enough.
Personalized service from HFA is much better than what you get from the big insurance companies.
Kelly is the best. very helpful and takes great care of me
It is quite simple. You treat me like an important customer with kindness and care. When I ask for help you help me i.e., understand policy changes etc.
You and your agency have always been extremely helpful with our insurance needs. You searched diligently to find us a new carrier last year when our previous carrier's rates drastically increased. Even after Irma your team was right on top of things and gave us the rapid response we so desperately needed at the time, even though as things turned out our claim fell below the limits of our deductible. Your staff is always friendly, courteous and TRULY A RARE FIND IN THESE TIMES. I am looking forward to working with you and your associates for many years to come. Sincerely, Jeff Parker
love this agency, always so helpful and friendly
You get my insurance needs taken care of and the price is right
I was trading my car for a truck and was at the dealership for most of the day. I obviously couldn’t leave the dealership without coverage. After negotiations on the price I called Paulette ten minutes before they closed and they were dedicated to set me up with the best insurance to make sure I could drive it home that day. I recommend anyone who is skeptical to at least give them a chance. They will probably surprise you.
Prompt service
Great service
Jay and his team are always there to help in anyway they can. Thank you for your great service
You were prompt and helpful. In addition to that you were friendly. I guess it was like being in the Midwest again.
Quick response, excellent service, felt like the agent was looking out for my best interest, knowledgeable, listened to my concerns, fair prices, all good.
You have done a great job there had been a couple times were getting our renewal has taken a little longer than expected but you still pulled everything together for us. Also sending out the certificates of insurance for us is huge. This is Julie by the way answering the email! Yes you may use my name!
You always help us get the best coverage for the best price for our home and autos. Thank you
Love the personalized service all the staff provides. I’ve been a customer for over 12 years and everyone has always treated me as if I was family.
Friendly personalized service
Always prompt and very helpful when calling by phone killer rates I have no complaints their attention to detail to get you the best price possible is over the top
Simple: You treat us like highly valued customers. That means always being available to answer questions and provide requested information. [You may use first name and location. e.g. "Steve in Cape Coral"]
I have never had any problems with your agency in getting my questions answered.
Thank God , we have not had to use our policy, but I am confident that if we had a problem it would be taking care of.
I appreciate the quick response I get when I have a question or concern. You're always there when I need information or assistance, and I trust that you are working for my best interests. I've recommended you more than once, and would do so anytime I'm asked for a great insurance company.
You have always been very compident, friendly,and current. WE sent our good friends to you for their house in Puta Gorda,Don and Linda Haines..
When we’ve had questions they’ve been answered
I trust you. I have confidence in you. I always get prompt and good answers to my questions. You have taken care of my insurance (home and auto) for a long time; and hope to continue doing business with you.
You are ALWAYS there to answer the phone & questions and your staff is "on top of things" and doesn't mind the "silly" questions. They have always had an answer any time I have called and need to inquire about something. A great staff!
Love the service you provide to your customers. Excellent service, I can only recommend your insurance agency. Halbrehder Family Agency is always putting their customers first, looking and finding the best insurance coverage to serve the needs of their clients. Never been disappointed. I am so glad I found them. Thank you so much for all your help and service. Thank you Paulette for looking out for me all those years and saving me a lot of money. Great team, great agency.
The help you supply is wonderful.
Great customer service!!!
Always ready to answer any question I may have, and not laugh in my face when turns out to be something simple!
Jay and his team has always been so efficient in meeting all of our insurance needs. They’re very friendly and take the time to explain all of the coverages.
I was taken care of very nicely and quickly. I understood all explanations and the payment proccess. Thanks again HFA. Nancy
We have known you from the time we moved here and whenever we had an issue with our policies, you were there to review and see what was best for us. Recently after this past hurricane our policy increased and you were there to get us what was best policy for us. Thank you so much as always.
the best company!!
Everything! You always check my companies to see that I am getting the best coverages for a fair price.
I loved that I could sign everything electronically!
It was a pleasure to work with Halbrehder agency. They were very friendly, professional, quickly responded back on questions, and most importantly provided a detailed review of various insurance carriers and options.
Your agency went above and beyond to make sure we received the most competitive pricing. We would definitely recommend you to others.
You were responsive and met our needs.
No problems
Thank you for your continued assistance in helping me to navigate the insurance claim that resulted from Hurricane Irma. Having a local Agent that understood my needs proved extremely valuable.
Speedy response to questions and good follow-up.
Paulette is very knowledgeable in the insurance products she offers and goes above and beyond in getting the right coverage at the right price.
Everyone in the office is very welcoming. They made purchasing insurance easy!
You guys are awesome and always super helpful and friendly. I have used other companies in the past but you guys inspire my loyalty but always being so pleasant and on top of things! Keep it up!
You and Kelly always give us exactly what we need and right away.No stress at all .We love working with you and Thank you!
Paulette always works hard to get the best rate and coverage.
Very friendly and helpful
Regardless of what I call the office for, everyone is professional, courteous and so willing to make every encounter a pleasure. Love your company!
The firm was responsive even during the hectic post-Irma days and we appreciate it.
We were recommended to you from a neighbor and have since recommended you to others. You have always been quick to answer any questions and we are happy with everything.
Quick response to questions
Friendly and helpful team
being dependable and professional
Running a business or household we all have businesses we need to deal with. Rarely do you find one or two who you never give a second thought once you have hired them becasue they are there to help you, remembering special dates, all it takes to run a business/household.....Let me assure you that Pauletter/owner and her staff Kelly/et al absolutly fill those rare spots, they really take the burden of insurance out of my need to remember, they are there for me and my spouse...... They still take pride in thier business as most remember in days gone by.....Highly recommended!! J Barry Pierce Anton D Pierce
Always there to answer a question of concern and always looking out to save us some money. Unlike bigger organizations, you can always speak directly to Oaulette and/or Kelly.
Everything! No matter the question or concern, you always get back to us and you certainly always have our best interest in mind!
Working with Paulette she listened and understood what I was looking for she found lower payments for my insurance on my condo as well as my automobile she did above what I expected to learn if you would like to lower your insurance give her a call.
Whenever their's a question you can just call and speak to a live person. If I ever had to leave a message someone always got back to me.
Your always searching for the best product meets my needs.
You guys have good customer service. I only canceled because I left the state.
Your agency seems to care for their clients insurance needs.
Love this agent!
Any time that I have had questions or needed changes to my policy, I have been assisted immediately and always with professional courtesy. Very pleased with your office
Everything is right! Specially the fact that you always make sure we have exactly what we are looking for and... At the best price! Thanks do much
Rapid response to my claim and a great use of the different insurance companies out there
They help with any questions or concerns about my insurance, and take care of it
Your agency treated us like we were a 6 figure customer even though we are a very small one
Great service!
I get to speak with a helpful person who answers the phone when I call. I get whatever problem I have dealt with after the first call without any repeated follow up on my part.
You folks keep us up to date and that's important to me.
Always prompt with renewals and answers to questions. Thanks.
Responsive . Helpful with insurance needed for flood zone which I was not familiar with.
Your agency has always been responsive and helpful. Couldn't ask for anything else from a insurance agency. Thanks
Easy payment process
Enjoyed your service & promt replies.
Halbrehder Agency customer service is excellent. They are very efficient and quick to respond to my insurance needs.
Nothing went wrong. Everything ok.
Always willing to help and answer questions which provides peace of mind especially for first time home buyers.
We're very helpful when I had a problem with the flooding from next-door
The best is the quick response to any questions I may have.
Great Customer service, Awesome coverage and very competitive rates!
I appreciated the email regarding phone numbers and information before, during and after hurricane Irma.
Your office is most Pleasant to deal with both in person and on the telephone.
Being there with information we need when we needed it
Personalized service is key to our satisfaction.
The staff at Halbreyter was happy to tailor our policy to meet our specific needs.
Everyone is so friendly. It makes me feel like I'm more than just another "customer".
You have been responsive to questions I've had about hurricane and flood insurance.
Our questions and/or request for support has always received fast responses and resolution.
Fast and friendly service beyond helpful
We appreciate the personal attention.
The staff is always friendly and courteous. It's nice to speak with a person live and not a recording.
Prompt and helpful
Able to provide best coverage at lowest proce
You have handled our auto insurance since we moved to Florida, and we like the professional way you do business
Was very helpfully to me in obtaining condo insurance. This type Insurance was new to me and they provided very thorough information about the policy.
Appreciate the great customer service and knowledgable staff! Thank you!
Jay has always searched for the best value and coverage for my family in both car and homeowners ins. The staff is very helpful whenever I call with questions. I highly recommend them. Dan
Great support dealing with the insurance company during the claims and restoration process after a kitchen flood in 2015. Always knowledgeable and professional. Pleasure dealing with Jay, Kelly and the team.
always avaliable to answer questions....willing to always help.....everyone very friendly
the promptness of your team to help with all my question and insurance needs.
HFA insurance is the most helpful insurers we have ever worked with! I highly recommend them, you won't be disappointed, they are reasonable in cost and they explain everything to address every need we have. They were especially helpful because we moved from New York, and had different needs in a new state. Thanks for your help and attention!
Love the customer service
Everything thank you for being there for me.
The Staff At Halbrehder is always quick to answer any questions I have. They are also very patient. They helped me keep very similar coverage while reducing my cost. My loving wife of 21yrs passed suddenly & their Assistance, Guidance & feedback has been priceless
Always available and willing to assist with questions with regards to property and flood insurance needs.
Proactive service
Staff is friendly and knowledgeable.
I was totally impressed with the response I got from your Agency before and after Hurricane Irma. You put my mind to rest knowing that I was in good hands no matter the outcome and I appreciated your prompt response. Thank you.
Quick responses to adding certificate holders and helping me keep up to date when my paper work got buried last week. Thank you!!!!
When we moved here from PA, you helped us with obtaining our house insurance- whole different market for us and then following that, with our car insurances. Great service, great prices. Thanks
Kelly on the front desk is very friendly and helpful. Your mom is the sweetest. And the dog(s) just make coming into the office feel like coming home. We have a small family business so dealing with Halbrehder feels like we're helping the small business community continue to thrive.
These guys are the best for my auto insurance and home insurance needs. They have low cost insurance, and excellent service.
You are always their for me, when l need you.
Very friendly and rapid response every time I need you guys to send me or any City / County any paperwork. I will soon be contacting you guys to transfer my auto insurance to you with the hallbraders insurance agency. Thank you very much for your service Alfredo Perez.
your team has always been so helpfull & nice. i look to talk to you again soon !!!!!!!!!!thanks johnney cooper
Everyone is always so pleasant and helpful.
Dependable. Always looking out for the client. Always searching for the best coverage for the best price. We're thrilled with the service we have received over the years. I always tell people to call Halbrehder for a quote.
Our insurance needs are a bit out of the normal having vehicles and houses in multiple states. I continue to push my agents in both states for better service and better coverage all at the best possible cost. I find that Paulette and her team at the Halbrehder agency to be very available, very personable and friendly, very responsive and even proactive to ensure our complete satisfaction with our insurance providers.
Providing insurance company for my vehicle with right cost and coverage.
Great service everything was handled to our satisfaction.also wonderful communication.
You always helped us with our needs.
We have sent people 2 u.you have a good company.thank u.
You answer your phone, no need to wait for a call back. And you do it with a smile in your voice.
Love this agency!! Always very accommodating. And of course very friendly
Jay is a great agent, He is very helpful during stressful times that I have had.
when I called (2or3 times over the last year)there was always someone there to give me the information I needed .
You guys are great thank you .
We love that you are very quick to respond to our needs, and that you offer up options to help keep our costs low! Your personalized service makes us feel reassured that you will be there when we need you, and that’s why we have already referred other family members to you as well.
You stay in touch with us when we need help or questions answered. You let us know what other help we may need if you notice something in our portfolio doesn't seem right.
Staff always helps
Always very patient and you always get right back to us with answers. You also always get us the best rate. Thanks!
Most of the time you’re very quick to respond and always helpful when needed! And you make sure to look for the best policy at the best price for us! We appreciate it !
The staff at Halbrehder Family Agency have been nothing short of Amazing. They are professional, knowledgeable as well as personable, which is hard to come by in the technical world we live in these days. The many times I have called they have always been there to answer my questions and being able to speak to a live person without having to deal with an automated system in itself says alot about the customer service they provide! Keep up the great work!
Very helpful over the phone. With any thing i may need. You dont get that at many businesses anymore.
We are able to reach you quickly and any issues or questions we have are promptly answered.
quick response to questions/ requests!
Highly recommend Halbrehder Family Agency! Competitive pricing and exceptional customer service!
Great communication and timely response on email requests.
I know I can trust Halbrehder Family Agency to find me the best insurance for me, for both my home and auto. I appreciated the call I received when I had an auto accident recently - it's that kind of personal service that makes all the difference.
Whenever we inquire about reasonable policy you always manage to get us a better deal.
Your staff has always been very professional.That means alot to us.
Always helpful, always there.
You guys are always happy and helpful! xoxoxo
Any questions I have are answered quickly and accurately. Any changes I request are handled promptly. Advice is given that helps me decide what coverage is best for my family and I. I trust Halbreder to keep us secure against financial disaster.
Paulette you and your staff have always been fabulous! No matter when we call you're there and you answer questions and guide us and we love that... that's why we stay!
Fast friendly service. Always ready to go the extra mile for your clients.
All my needs were satisfied. Thanks.
Quick response, competitive rates, good reputation.
I was very happy with your company because whenever I had a problem or a question I just had to call or e-mail and you took care of me. John died a couple of years ago and so there were times I needed help and all of you were there for me. Thank you,Wanda Amato I recommended you to the gal that bought my home in fort Myers.
You always take time to answer any questions no matter how many hoops you may have to jump through.
Very timely is getting quotes from a variety of companies. Very helpful in explaining needs and services.
good pleasant service. especially Kelly when I call with my silly old person questions. By the way, even though we did not have any damage,from the storms thhis year, Southern Oak was quick to provide numbers and directions if it was necessauyr to file a claim.
Jay and the whole staff is always so friendly.Im very comfortable with them and would never go anywhere else!
The relationship has been seamless
Everything! The comfort in knowing that no matter my questions or needs, Halbrehder is always there for us with the right answers. If I send a text, email or leave a message, they always get back to me ASAP. Knowledge is everything and they are a best example.....The one thing we never have to worry about is our insurance...Halbrehder has us covered 100%. They are also very very nice people as well...I never feel as though Im being a menace! J Barry Pierce Anton D Pierce
Personal service.
The customer service is beyond any insurance company that I have ever dealt with in the last 30 years. There is always a pleasant someone usually Kelly, to answer any of my questions.
While looking for the best insurance rates for my Auto in my home they did in an outstanding job and I want to thank them so much for their hard work
Answer my questions and help me when I need it
You are always helpful anytime we have questions and you're always shop for the best rates for us .
You continue to review my policies and look for the best policy to fit my needs, also you quickly respond to any questions or concerns I may have.
When ever we call there's always someone to talk to, if not we promptly get our call returned.
You are always very prompt to reply, and very helpful to people we send to you.
I was referred to Jay and his team by relatives and I have found them to be informed, responsive, accessible, and professional in assisting me with insurance on our condo in Fort Myers. A recent example was Jay's immediate response to my inquiry on the potential of mold issues that could arise after a week of no power and therefore no AC. I have no claim experience, but so far would not hesitate in recommending Jay and his agency.
Easy to work with
We would definitely recommend your agency to family or friends because your service was great
Always attentive, honest and fair.
Great personalized service. A great agency.
The service I receive is alway prompt, professional, and thorough. I know that I can count on getting the absolute best choices of insurance, as well as results. I will continue to recommend others to you agency. Thank you!
Very satisfied with service. Any questions or problems that I have are always taken care of quickly and competently.
I had an issue regarding the Gen. Liability carts. Kelly took care of the issue right away. I appreciate the prompt service and helpfulness when I call. Thank you. Jay, you have a great staff.
Good costumer service. Initially as well as followup. Thank you.
Recently moving from California, I have had a lot of questions and needs regarding both Home and auto policies. You have always been there to answer them for me. Fast and efficient, just what everyone likes and deserves to have. Thank you
you take care of business
Timely response from emailed questions/concerns has been outstanding
You are always trying to get the best in order to meet your customers specific needs.
paulette you have only 2 questions cheezy second one can i share GOD BLESS HOWS THE CAPE ?
I appreciate the quick response and ease of communication.
Great service! Friendly advice and worked for my best interest.
Appreciate that you reached out to us ahead of the storm. Gave us comfort to have phone numbers handy to report Hurricain Irma claims. Thank you!
It is very easy to answer this, your office has always responded back promptly with answers to my questions. Your office has kept us very informed Of changes we need to know about.
Agency provides good insurance product at competitive prices. Representatives are professional and responsive.
Easy to work with and responsive. An agency that cares about customer needs.
Adequate Markets
Immediately helped us with our claims problems without have any premiums paid to them.
Follow up and personal attention
i was once looking for an insurance agency & had HFA recommended & enjoyed doing business with them. I will recommend them to anyone else looking for insurance.
Your close attention to your clients needs.
Efficently handle problems. Friendly staff.
You gave us great service and the best insurance price for our cars. I've had State Farm and Allstate for years with no claims and your agency blew them away! Thank you very much jay!
Jay & Paulette were both a pleasure to work with. They presented me with different options and explained my coverage.
Always helpful, easy to talk to. Very friendly and efficient. Professional and great communication.
Very personable and attentive to our needs company. I always feel special when I have to get in touch with them for any reason. Thanks and keep up a good work!
We have not had any claims but feel that if we did you would handle it well!
Can you find a new company for us? Progressive is owned by that a*****e george soros
A wonderful insurance company! I feel they search for the best insurance needs at the best possible price. I even get a reminder when I'm getting close to renewal. This company treats you like family!!!
Good prices, friendly service
The people there are customer oriented. And have a way of making you feel right at home. They can advise you about your needs and make you feel very comfortable about your decisions.
Any time I have a question or problem arise your team has always been quick with assistance as well as professional.
Quick response and friendly people.
Very responsive, good service
Great staff. I had question on my flood insurance and I had my answers in just a couple of hours. Great customer service.
Friendly staff makes insurance a breeze!
Regular contact to discuss insurance needs on an annual basis. Prompt follow up when needed by office personnel both phone and email
Appreciate you looking after our best interest - thanks...
easy to get support, quick answer and help with all our questions
Very informative, readily available, and rapid service.
Love how easy it is to get the best price. Plus everyone is so nice.
Prompt consice responses
I know that everything I need, all in timely matter and at best price - I can entrust to your family company. Gives me peace of mind.
Thank you for really taking care of us. You try your best to help resolve complicated situations for us. You are very quick and responsive. Thank you!
I've only been a customer for 3 years but the service has been exceptional. I would not hesitate to recommend Halbrehder Insurance to anyone looking for great service and quick response time to any questions or needs.
Great pricing and communication. Thanks again, as always.
Very knowledgeable and helpful especially someone who is new to the area and uncertain about a lot of things!
you have provided great customer service and have continually shopped for ways to save us money or improve our coverage.
You answer my questions in a timely fashion--very polite. No problems with service..
When I needed to provide proof of insurance, your response time was unbelievable. Also your advice to me on necessary coverage as a new landlord was generous. Friendly service was the norm whenever I reached out to you. When I come back to Florida, I know that Halbrehder Agency will be my agent.
We were pleased with your quick response to our need for a new insurance policy.
Great response time
I have always received good service and the price is right/
No matter what question I have, I get a response very quickly. I also enquired about getting a lower rate and Paulette found a policy that saves me quite a bit of money. Very quick and very efficient service
You guys shopped around for my house, and auto insurance. Also set up my payment schedule so I don't have to worry about anything. Thanks, Dan
you have always provided not only best prices but also best coverage
You are right on top of things. Questions are answered right away and if there is an issue it gets taken care of right away!
Please disregard my first response as it was incorrect! I would highly recommend your company to any of my friends as you treat your customers like family and ensure they have the "just right coverage" that fits their needs. Additionally, you always make time to assist customers in the most courteous manner! Your staff is friendly and always helpful!
Fast responses. Polite. Caring.
Always available to answer questions.
We value straightforward and quick responses that we receive from your agency. Always friendly, courteous and helpful. Thank you, Gary
I APPRECIATE THE WAY THE AGENCY WENT TO BAT FOR ME ON A RECENT AUTO CLAIM.
Excellent customer service
Answered questions and easy to contact. Quick to quote prices.
Halbrehder Insurance company are the most knowledgeable, professional, friendly and prompt Insurance company we've dealt with in SW Florida..
Always very helpful and responsive even when we left the area and were transferring our insurance needs to another company.
Any time that I call to add a car or remove a car or just to ask a question, you have been there and taken care of all my needs,and when I call at a busy time I do get called back like you say,that means a lot. thanks you Robert Douglas.
You always help me out by doing the extra work to get me the answers. Prompt call backs with the necessary info when I have an issue..
Always taking the time to speak with us and to provide us with options.
courteous service, Prompt attention to questions.
Always willing to assist with questions . Courteous, informative and timely response.
resposive to my questions
The things about this insurance company it is family owned and local ,nothing but the best in customer service and very freindly and professional every time I call would recommend to anyone with insurance needs!
Quick responses to phone calls. Understanding and filling our needs great companies for our insurances
They find you the best possible rates , helpful staff . Prompt response.
Excellent service!
Outstanding communication and availability with personal attention and care.
Friendly, knowledgeable and helpful. Up to date on coverages and when necessary, assist in finding a comparable or better carrier/policy for less money. Halbrehder has been our agent since we bought our first house in FL over 12 years ago. And I've enjoyed our relationship over the years. What's nice is the employees are longterm, not ever changing. Continuity you can count on. (can use my first name)
always answer questions when asked
We've need with Halbrehder agency for 11 years. From the very beginning they impressed me as a family that cares. They have NEVER made me rethink that feeling. They have been with us through good times and some very rough ones.
With as many cars my husband likes to buy we have never had a complain or remark from anyone. Thank you for your services.
Prompt and Professional responses
Always on top of our policies and finding new companies, should they increase their rates! We love you!
You provide rompt, efficient service with no drama!
Very good customer commutation
I feel like I'm part of the family.
Very responsive and fair, great service .
Timely and personal. Would like to see you proactively check rates before renewal and even if I'm on the recommended plan with the right company, tell me so...or if not, recommend a change.
Prompt, efficient and courteous service.
Keeping my vehicle insurance price at a rate within my budget.
keep us up to date on our policy, fast friendly service when we need help or just have questions. Prompt call back if I have questions.
We appreciated how you helped us with our insurance needs.
Your responsiveness is so refreshing in a world where customers don't seem to be valued. We love that your staff works hard to address our needs and concerns, and their positive, courteous attitudes keep us coming back.
Very responsive to questions.
When calling your office with a question, Kelly is always prompt with the answer
Personal, quick, professional, friendly, follow up on any help neede.
You work hard and smart if I have a problem. Thanks. Bob
Highly responsive and fast service. Specific recommendations on coverage saved us money while ensuring we are protected! Communication was excellent and personal touches after purchasing our policy were a nice change from what we've experienced else where!
Paulette went out of her way to make sure that we would get the best deal on our home insurance. Unlike others, she made sure that we would received the real deal and we did not have to worry about receiving a cancellation letter. In addition, she also had a back up insurance company just to make sure that we would have insurance for our home. She did not leave any room for mistake.
Very friendly staff. Always explained everything and didn't rush you off the phone. Paulette made sure to get my family the best price and coverage needed for our home.
Getting a lower rate at comparable coverage.
Very helpful with any question we have. Great at sending reminders for payment ahead of time so we never miss a payment. Overall, a very friendly office.
Not all numbers came up on my phone, that is why I incorrectly answered it, I thought I would be able to pull up more numbers, but instead, answered wrongly.... So sorry for the confusion.. You are great.... :-)
You give good service and shop for best price for us!! Thank you! Paul and Julie
You have all been very helpful every time we call. We have been with your company for 8 years and counting.Thank you. Kathy And Steve
I can't think of anything you did wrong! I needed homeowners insurance within a week's time and that's what I got. You know your stuff and have the service to back it up.
Arranging for this coverage "Long Distance" is a chore at best. You folks made it happen easily and professionally.
Halbrehder Family Agency insurance always provides competitive pricing and impeccable customer service! Highly recommend!
Everyone at Halbrehder that we have aver dealt with has been very helpful, friendly and professional. And have sent helpful reminders when policies were about to expire. Thank you for your efficiency.
Very nice people!!! Great customer service!
Everyone at HFA always answers the phone with a smile in their voice, and they always follow up when they say they will.
I get great service - my questions are always answered quickly, and I know I'm getting the best deal on my insurance needs. I recommend you to anyone who asks for a good insurance agent!
Pricing, customer service, and professional knowledge
Your company is everything a compident company should be.First very professional, then your family experience shines through. We were in a family run business for 48yrs.,and we recognized how we hope we were!!Thanks
Staff always helpful when we have a question. Making certain we have the best coverage and rate.
Halbrehder Insurance has always been extremely helpful and responsive to our family's insurance needs. Emails are always answered quickly, my preferred way of communicating due to my hearing issues.
You know us personally. At least that's how it feels when we do business. I feel that you really try to get the best bang for our insurance dollars.
just friendly and helpful
I expect my agent to shop for coverage EVERY year and get me the best price available. it seems you are doing that. Thanks.
You are responsive in a timely manner, and you carefully research options.
I really recommend Halbredhder Family Insurance Agency to everyone. Excellent, reliable, honest, friendly, top-notch insurance agency. The Best you can find in town. I have been with Halbrehder Family Insurance Agency since 2004. I have never been disappointed, always received the best quotes for my Auto and Homeowner Insurance. Paulette is looking out for you all the time and help you find the best insurance coverage and rates for your needs. She is superb, excellent. Kelly, is wonderful, thank you Kelly for all your help. She works for Halbrehder Family Insurance Agency since many years, Kelly is irreplaceable, always picks up the phone and is there for you all the time. Great Team. Thank you Halbrehder Family Agency. Love you all. Hortensia
Consistant
Enjoy the friendly and professional experience with your firm. Even though my last experience was not a high Dollar event, you gave it your best.
Well i haven't had to use your insurance and i know that i can probably can get cheaper rates but i don't want to change because i have been with you since moving to Florida. I do see that some insurances give rebates for good customers and wonder if you do? Not looking for anything i don't deserve. I always get answers when i have called and not given wait times as many do so I appreciate that.
Very helpful company and they know insurance!!
Your responsive and have real interest in accommodating your customers
HFA were fast, efficient and saved me $400. from the homeowners policy I had bought the year before from a different company. Do your homework and make sure you get a quote from them before buying anywhere else. Paulette explained everything thoroughly and am very satisfied with the service.
Everyone in this company is wonderful! Customer service is obviously a top priority because each and every interaction my family has had has been professional, friendly, and productive. Every question or issue is handled quickly and efficiently. We love this company and would recommend them without hesitation.
You took your time with us and researched to find the best insurance for us for a reasonable amount. Thanks so much for all you did in a timely manner.
Your company is always on the ball as far as my insurance needs, expiration dates, new info and offers, I feel I have friends taking care of me, indeed I do! Thanks Paulette and Company!
I'm not only a loyal customer, I'm a loyal friend. I'm your customer because I want to see your business succeed as I am your friend and you are close enough for me to be able to do that. As far as your services, your company has always responded when I've asked you to, either with a quote or other info. You always take or return my calls, your staff are always welcoming and polite... what more is there? Love you! Janet
You have always been on my side and continue to look for the best deal that meet my needs..your quick response to questions and actions has been outstanding. could not ask for anything better. Thanks for your quality service.
You have always been helpful with questions and when I needed something you took care of that in a very timely manner
Someone is always available to answer you questions. Your competitively priced
The service we received was very efficient, competitive premium pricing and staff was courteous and polite. I would highly recommend the agency to friends and family.
The customer service is second to none. When in doubt, I always get an honest opinion on good insurance companies to go with.
Jay and his staff were professional, knowledgeable, accessible, and timely in providing our insurance. We were recommended to his agency, and we would likewise recommend him.
There's nothing like a family owned business the professionalism and customer service are top knotch not to mention how resourceful they are! They will truely get you the best deals possible!
Internet rating was very good. Direct contact with this agency confirmed very good CS.
Love Halbrehder Family Agency!
Always prompt courteous and competent service
You have a great team! As investors & business owners we realize we are not the easiest client. While understanding how important it is to be insured properly, we invest a great deal of money in insurance so shopping many companies and reviewing coverages & cost on an on going basis is important to our long term success. We feel confident in referring The Halbrehder Family Agency and do so often!
Prompt service, friendliness, and product knowledge.
Insurance price are good
We are very pleased with the service we are provide with, thank you
Your agency is very responsive and always professional. Thank you for your service.
Your auto rates are very competitive. Your staff is very responsive and works well over email.
this company has stood by my family and their insurance needs
Always there when I need help understanding the policies and changes
Paulette answers questions in a way we can understand and makes recommendations with our best interests in mind.
Attractive pricing and good service is why i have been a customer for many years.
Answering the phone in person. Answering any questions or solving any issue quickly. Nice to deal with professional people like those on your team.
Very efficient and sympathetic to my situation.
We appreciate your great advice and referral on Wind Mitigation discounts. It saved us hundreds of dollars on our condo insurance. Thank you!
Very professional service to help us set up our needs!
Paula Halbrehder went above and beyond to help me get insurance on my new home. She stuck with me until we got it right and I appreciated that very much. She worked me through the things I needed to do to get the right insurance after finding my new home was not insurance ready. I recommend her company if you are looking for someone that looks after you.
Easy renewal and mortgage company update. Thanks.
The home that is insured with Halbrehder is our vacation home. Often we have questions and the answer is a phone call away. Everyone is very friendly and our needs are handled quickly.
I truly feel you take a personal interest in your clients needs and costs. You take the time to talk and the time to listen! Thank you
Your personalized service.
You looked around for a company to cover all the requirements to protect my investment without overloading me with things I did not need. The atmosphere is also very friendly and helpful.
my permanent residence is Germany , so it sometimes a little more work to handle my insurance issues , but all my contacts in HFA have been very helpful and professional
We appreciate the one-on-one service, and the ability to speak to an agent quickly and directly..
Whenever I call your office, you answer the phone and give me the help I need when I need it...ALWAYS! Extremely professional and friendly staff. Outstanding customer service!
Cleared up what coverage I needed regarding flood insurance.
Dealing with Jay, was an integral part of starting my business. Jay, is professional and efficient in every aspect.
You are very accommodating to your clients needs both personally and financially and do your best to find the right insurance fit for them. It's like we are an extension of your family and we are treated as such!!! Live you guys and I'm very happy!!!
You are like Amazon - have it all in one place!
Great personal help at setting up insurance coverage designed for our specific needs.
You were courteous, empathetic, and prompt and helpful! Doesn't get any better than that!
We are very pleased with the services Halbrehder Agency provided for us. We received the best rates so far for insurance on our property on Marco Island, Florida. The staff is courteous and knowledgeable and easily accessible for many questions we had. Excellent company to work with. Margaret and John Bayuk
The whole staff made me feel comfortable from the beginning, whether in person or on the phone.
keep me informed when payments are due
You are always very polite and efficient with your service.
Timely info and assistance with decisions.
Everyone is always so friendly and dedicated to getting you answers right away.
You have always stayed in contact to let us know of any changes or requirements for our coverage. Service has always been prompt and professional.
Our kitchen flooded last year and Jay, Kelly and the whole staff provided great support in dealing with the insurance company. Great in-depth knowledge of the insurance industry.
A good agency that has always taken care of our needs.
We feel your agency offers us the right protection at the right price while offering friendly, reliable service after the fact. We have recommended your agency to others here in Cape Coral and they are now clients of yours! Thanks for your support! Gary & Debbie Hinthorne
FRIENDLY STAFF ALLWAYS HELPFULL
Prompt responses to questions
You were fast and efficient at getting the quote and the agents were very knowledgeable.
I usually deal with Kelly. She is great in getting back to me or just answering my questions right on the spot.
I appreciate the effort that everyone goes through to assist us in finding the best insurance at the lowest price. These days money is tight but having someone help you with insurance is very valuable.
Very knowledgeable and professional
Paulette and her team are always available to help with my clients insurance quotes and questions with a cheerful, friendly attitude. As a Realtor in Southwest Florida that Is so important to my business. I recommend them to everyone I know. Most of my family and many friends trust The Halbrehder Family agency with their insurance needs.
Having recently relocated to Florida, Paulette advised us regarding ways to lower insurance rates, especially when looking for a home. Her familiarity with the area was very helpful. Both Paulette and Jessica were pleasant and available to answer questions on the phone and by email. We are very happy with our coverage of our new home. Many thanks for helping make our transition that much easier.
Everyone is always helpful. Great customer service.
always ready with an answer
The efficiency with which the entire staff, is excellent. Kelly needs a raise, she's extraordinary. I especially love the fact that you contact us when you find cheaper. Rates. Who else does that?
whenever I have questions or need help with our policy's, you always have the answers and are quick to get back to us. we changed both vehicles last year with no issues. Thanks again!!
The staff is kind and friendly.
Very professional agency ,very informative off my insurance needs and policy and my policy needs ,is the most professional insurance company I've worked with !
All on the team at Halbrehder Family Agency have been incredibly helpful for all of our personal and business insurance needs. Very grateful to have such a strong partner in the trade !!
The Halbrehder Family Agency went out of their way to help me understand the nuances of flood and homeowners insurance in a hurricane zone without actually having any existing policies with them. They also went the extra mile to double check the flood rates to make sure we didn't overpay.
I asked Paulette to see if there was a way to save on my car insurance. She researched my needs, and found a policy with another company that saved me money with comparable coverage.
Your family treats me like family.
Merry Christmas and a Happy New Year to you Paulette and I would like to thank you and your entire staff for all that they have done to take care of my insurance needs Thank you
You do everything right! Always on top of our policies and finding us the best rates around. Responding immediately to any concern we have. We love you guys!
Joyce raved about you for your friendly, family like service. I have to agree. When I spend money I feel better knowing I'm being looked out for rather then being seen as a dollar sign. ty. Merry Christmas & Happy New Year!
As new Cape Coral residents we asked our good Minnesota friends who they use for their Florida insurance company....we are so glad we did, dealing with Pat was dealing with someone you know you can trust and has our best interest in mind!!
Great family agency, very fast response time, i had never had an issue in 11 years
always happy with the staff
I appreciated the phone call when I was "almost" late (for some reason or another?) with my payment. Also, the fact that you all took the time to let the insurance company know that I forgot to put an X in the box for my staggered payments. They were going to cancel even though they knew that's what I always did.
Jay, Paulette and Kelly are the best in the Cape. Always helpful with rapid follow up. Icing on the cake is, they make you feel like part of the family.
Jay, Paulette and Kelly are the best in the Cape. Always helpful with excellent follow up. Icing on the cake is, they make you feel like part of the family.
Every thing
Fast courteous punctual service. Always felt like you have the clients best interest in mind.
After 8+ years, you've always been willing to go out and find the best product at the best possible price every time my policies are about to renew.
Getting a good insurance rate and your efforts to satisfy my vehicle insurance needs.
It doesn't matter when I've called or for what reason, whoever answers the phone has always been able to help me and answer my questions!
Paulette and Kelly at Halbrehder have always been very helpful and efficient in their responses. I always feel like they have my best interest at heart. I have utilized their services for several years and will continue with them for my insurance needs.
very nice, knowlegeable, friendly people glad I picked this company to do business with.
I find this agency very easy to deal with and very knowledgeable. They also seem to be looking out for my wallet. Very helpful.
I have had the pleasure of being protected by Halbrehder Family Insurance Agency for years now. I have found them to be rare in that they really care about providing me the most peace of mind for what I can afford. They don't try to sell me things I don't need. They are people of integrity. They don't make me feel like their neighbor, or like I need to buy a rock to protect myself they treat me like family. Thanks Halberhder & i pray you all have a Merry Christmas, Prosperous & Safe, New Year. Sincerely Darrell Doerschuk
we have been with this firm for at least the last 11 years, and have been very satisfies with there service. Always there to answer any questions we had. Thank you Paulette Paul and Joan Harlow
Jay and the group are the best. They have helped our business thru many, many issues along the way. We have been working with them for many years and would not hesitate not recommend them for all your insurance needs. Mike Walker Walker Canvas Awning, Inc.
One thing that would be appreciated is to review our policies on a regular basis to make sure we are still getting the best coverage for the best price. Thank you
Paulette and the entire staff that I have worked with are very knowledgeable, helpful, and provide excellent information. I thank you. Daryl Nord
KELLY !!!!!!!!!
Prompt replies to questions with appropriate level of detail.
Always a quick response to my insurance needs.
Always easy to find someone to talk to and they are all very nice people.
Thank You for providing quality and exceptional service. Any time I've had questions, you've always had the answer. I have bought different types of insurance from you and have always been satisfied with the coverages and price. I have recommended other customers to you and will continue to do so. It's always a pleasure to work with all of your staff. Everyone is always ready to help.
quick to answer all request
You got us insurance in a day so we could buy a car the next day. We also lived overseas for many years and yet you still helped us find car insurance quickly.
I appreciate the service. When we need Liability forms sent the girls get right on it and are done immediately. Thank you
Paulette and I sat down in her office and searched ,I think every option there was to find the best rate possible,when I was completely satisfied, she had found more discounts for me. I was impressed with the time and effort She putfourth. Any new And current client would and is lucky to have there agency work for you.
Kelly is awesome! whenever Paulette is busy, she is quick to help me with answers and share a laugh! Paulette is always happy to help us look for better rates and ways to save! xoxoxoxo
I have entrusted my personal and family insurance needs to HFA for 8+ years now because of the personal touch and rapid response Jay and his team gives. My personal and business insurance rates are extremely competitive (I still shop around) although I would pay twice as much for the service I receive. I do and have recommended them to every family member and friend that I have because I trust them like family! GREAT JOB GUYS!
I would highly recommend Halbrehder Family Agency to anyone out there having insurance needs. Their staff is very attentive and informative. They also get the best possible rates from what I researched! Jay and the rest of the team are top notch!
FRIENDLY, HELPFUL STAFF; COMPETITIVE PRICES
You look for the best insurance coverage for me and always respond quickly to my questions. I appreciate the service I receive from you, as I have for several years now.
HFA is always upbeat and willing to help, no matter the issue. They are quick to get things done and always call back when they say they will. You can't beat their customer service!
Everyone is so knowledgeable and can't do enough to help the process. It has been a pleasure to deal with you!!
You and your staff are knowledgeable and helpful. I have called on a few occasions and they have always had an answer for me. I am NOT sorry that I chose you and your staff to help with my needs. Thank you
You check for the best deal for the coverage.
All my home and auto insurance needs are taken cared of. I didn't have to worry about the specifics within the policies.
I feel help when I have concerns.
You searched and found us a better price on our home owners insurance even though the one we had was initially recommended by you.
From the day we met to discuss getting homeowners for home we bought in 2002, you made us feel like we knew each other forever. You have always kept up on our policies. We have both homeowners and auto with you....thank you for all you do.....
Outstanding customer service.
Great service and very helpful in getting the best coverage at a very good value for both home and auto.
Extremely friendly and helpful service, plus very patient with our delays.
Jay took care of all my needs right away and made this process easy he's great!
First of all you and your staff KNOW the business...Thats important to us both. Secondly we never have a worry about any issue, you keep us very well informed. We live in such an automated everything in this world, having owned a small family business in Key West for twenty years, I so appreciate that same touch with your company.....I never hesitate to call even with what I think may be a silly question, I always receive a professional answer with a smile I can almost see though the phone!!!! YOu guys are the BEST!
Paulette and the Halbrehder family are always available whenever you need them! Simply stated, they give us peace of mind!
You have always been there to answer the phone when I call with any questions or concerns and are on top of any changes to my policy.
You constantly review my policies to insure I have the best coverage for the best price.
You are helpful...assisting me find the best protection at a cost I can afford.
Always are helpful and if there is a problem, always find a solution.
Just fantastic service all around. Kelly is the best!
You are always easily available to answer any questions that I have with expert answers
Love your customer service and great prices for a premium product.
You people were very responsive and got the coverage requested very quickly.
the Halbrehder family always give great attention to their costumer. They are quick to responded to all needs , i would recommend their company to other people. Thanks again for your service.
I appreciated working with a knowledgeable individual that had a working knowledge of the insurance industry. I also appreciate the work put into researching the best policy for my new home.
The staff is excellent! They were very knowledgable and exceeded my expectations. The prices are competitive and I will stay with them for my insurance needs.
Your office was very fast and efficient when I originally went in to get the original policy and the renewal was also fast and efficient. Your office is very customer oriented which I appreciate.
Made it easy
Jessic has answered EVERY question I've had (and I had many). She delivered excellent customer service and she did a wonderful job representing the company.
You were able to provide us with home insurance that covered the house when we were there for vacation and also as a rental when we were not there. No one else could do that for us.
Paulette and all the staff in her office have always been very helpful in answering questions and providing support for our insurance needs.
Face to face meeting. No voicemail. Actual person answering telephone.
You always find the solution that is good for me and you make sure you have the best quote possible. It is easy to do business with your family! Thanks a lot
Personal service and returned phone calls. I have recommended your agency to a relative who is looking for a home in Cape Coral.
Your customer service has always been excellent. You have always done everything you could to get me the best rates. Your auto rates are the best in the area -and believe me I checked ;)
You get me the best rate on home insurance and you are there everytime I call.
Friendly, timely and trustworthy. All important.
competitive rates, local, and good customer service
kept us notified via email on information about our policy and helped us to find the policy that worked best for us
Good people good service
I have been nothing but pleased with the excellent customer service this company has to offer. I always get a response to any question I have within 24 hours of asking and they have always been every professional and friendly with me. I have recommended them to many people because of how awesome they are!
Jay was very knowledgeable about our needs and was able to find the right policy for us. Very courteous and professional.
You can tell that Paulette has become an expert in her industry. We're very pleased with the service we received, and we're happy that our mortgage broker introduced us to her!
You guys are great, I know I have many requests for copies of insurance and they are always swiftly and cheerfully fulfilled. When I call in, I feel like you know me...I am not just a number. Thank you, you make insurance easy :)
Personal service, attention to what is important for the customer.
We feel that you found and provided us with insurance at a competitive rate when we were struggling to find it on our own.
Everyone there has been courteous and very responsive with questions I had and doing the best they can to find what fit my needs for my auto home and umbrella insurances.
We appreciate your proficiency and the courteous manner in the way you treat your clientele. Sincerely, J. Goddard.
You hung in with me thru the process of getting the bugs out of my home. You stayed in touch letting me know what was happening at each step. Much appreciated.
Great customer service & value
Made the whole process simple and quick. Very personable and caring.
You were responsive to my needs which was critical because it was a long distance transaction. Your rates were reasonable and covered my needs at that time.
Everyone I talked to was knowledgable, courteous, and wanted to make sure I was informed and satistified.
The fast response time to questions and or policy changes that allows us to get the answers we need without the typical wait.
Whenever I have a question, you are there for me! Outstanding customer service from everyone in your office! A+
Great people to work with!
Giving us the direction for the best insurance value for both our home and auto. It is comforting to know they will be there if we need them.
Extremely customer friendly!!! Work hard to get low insurance rates for us!!! Make us feel like we are important to you and you are doing the the best for us!!!
Everyone at agency is extremely knowledgable and helpful.
I like one-stop shopping. Using your service slows me to make a good decision based on the research and comparisons you present. I appreciate your service.
I worked with Erik Hjelle to set up the policy for our condo. He was very responsive by calling back when I called and answering e-mails in a timely manner. He did not oversell the extent of the policy and was reassuring prior to closing.
You got things started immediately, filed my claim, told me how to proceed, and followed up to make sure that all was done properly. Thank you!
We appreciate the personalized service we received!
dont use computer often , havent had a problem with my Fl home with weather and such . , so no need for clames. hope i never do; priced ok and a discount for not having claim. I will know how much i realy like you when i need you most! thanks Paulette.
yes you take care of business when you need to
I have a home in New York and a house in Cape Coral Florida. Dealing with the Halbrehder Family Agency for all of my insurance needs has been great. When you call, real people answer the phone and follow up on your questions. Paula and Kelly are on top of issues and provide excellent customer service. I wish I had the same service in New York.
Responded quickly. Were helpful to me outside of your services by recommending a lawyer. Pleasant staff
The Halbrehder Agency answered all our questions and concerns every time we called. They also gave us the best prices to insure our property on Marco Island, Florida. My husband and I are very satisfied customers.
A great company to work with. They respond quickly to any requests and everyone is so pleasant. They have a 5-star rating in my book.
Very prompt and always looking for what's best for us. Thank you!
I have used Halbrehder Insurance since I moved to Florida in 2008 for all my insurance needs. They are always ready to help or explain whatever I need. They respond quickly to emails and phone calls. I've never felt so appreciated or well tended by any other insurance agent. I recommend them to all my friends.
HFA is an extremely friendly agency. Always willing to drop everything when we come in. Always answering our questions completely and accurately. Paulette is a wealth of information, really knows the ins and outs of the insurance industry. Kelly is a warm smile when you enter and a computer savvy, fix anything manager. Our family couldn't be happier with our decision to choose HFA.
Paulette gave it the extra effort to taylor fit our insurance needs. Thanks Paulette!
A great team ! Very personable! Always taken great care of. C
I have received nothing but first class customer service fromThe Halbrehder Family Agency. And I am happy that the process for making online payments is so user friendly.
Being a snowbird, It was a pleasure doing business from afar with such a trustworthy and helpful agency. Thank you!
Prompt friendly service and follow through.
you are doing great. thanks appreciate it
honesty and fairness with the Halbrehders
I am very pleased with my auto insurance policy.
great service. Highly recommend
You guys got me insured in a timely manner and at a lower rate!
Very knowledgeable about ALL functional areas of homeowners and flood insurance. Always provides excellent support for the policy holder in dealing with claims. Very professional company.
Honest ,Fair, Great Personality, Good Staff, and I already have referred someone to You. Love You Guys
I APPRECIATE THE FACT THAT SOMEONE IS ALWAYS ABLE TO TAKE MY CALL AND ANSWER MY QUESTIONS. LITTLE THINGS SOMETIMES MEAN A LOT. BILL M.
Always answered questions promptly. Thanks
Every thing
Thank you for your excellent customer service. Living overseas and trying to organise insurance can be stressful, but you made it easy and stress-free. Thank you.
Paulette was very responsive to my questions, definitely tried to communicate with me in a timely manner. She was very professional and articulate. I enjoyed working with her and would recommend her company to others.
Every time I come in, it's service with a smile always gets the job done very efficiently
Get me the answers to my questions and return calls promptly.
Prompt service with excellent rates!
Apart from the fact that I totally trust that they have access to the best prices from all the top names, I was blown away when an associate called me to say how they had found an even better rate even though we were two years into our policy. Now how many times can you remember an Insurance company doing that?? Never right? Excellent company! Pippa MacDougall.
you are always there to answer questions and send me info
Personal attention; fast responses.
From the first person I contact, I get the friendliest most knowledgeable service. I am so happy we found your agency 6 years ago.
When ever we needed to make a change, it was done in a timely manner. I have referred friends where we have our insurance. You have always been very helpful. Thanks again.
Taking care of what I needed to be properly covered and making the system easy
Halbrehder insurance is one of the most expreinced company's I've have done business with always answering my question in detail and always getting back to me in a timely matter, and makes it very easy for all my insurance needs I would recommend them to everyone ,they are always polite and curious when u call !
Great service. Prompt response to questions.
Your staff was always available & very efficient !
Appreciate you folks finding insurance at a comfortable rate of payment. Just made my first payment for next six months to Mercury. I am a good driver and finding insurance for the Miami area at a rate I am comfortable with makes me very appreciative. Thanks.
Halbrehder is always watching out for me - - since I travel insurance items always slip through the cracks - - I always get a friendly reminder or personal call. Even before i ask to review my policy for lower rates they were already reviewing my file. I am grateful i found them when I moved to FL 10 years ago.
You are responsive to our needs and have always been willing to take the time to help us find the best rates and save us as much money as possible.
The personal service we receive. You make us feel like you want our business.
Great personality's, good communication! Timely follow-up. This is our second policy with Halbrehder Family Agency . Thank you
I have been with Halbrehder for many years now and have excellent service from them and from the company they recommended to us when we first signed with them.
Your always there to help ,and try to keep my costs down. Thank You
Always there to answer questions and there to help
There is always someone at the other end of the phone with answers to any of our questions, If you say you have to get back to us you always do. You have shopped around for us over the years to get us the best deals on our various insurances - all the things you would expect of an insurance company. Thank You
I always received great service from your agency. I no longer live in FL, but I would recommend you to anyone there.
You guys are always on the ball!
The Halbrehder team is always watching out for their customers. Even as far as calling if they see your policy is ready to expire.
You and your colleagues do a wonderful job of anticipating deadlines, policy and procedural changes and whatever else you think we should be aware of to maximize the benefits of our insurance policy. I also appreciate the birthday card I receive every year.
Normally you give us very good service and get right back to us when we have a need. That is a very big deal when we are busy.
We are happy to be part of the Halbrehder Agency family. As snowbirds it's not always easy to do business long distance, but whether it's auto or home insurance we know that we get the best service. Their staff is always knowledgeable, professional, as well as, friendly and welcoming. Awesome company! Awesome service! PS: Kelly is great!
Your responsiveness and knowledge of the industry were excellent. Your caring about our needs was exceptional. We felt like family anytime that we called. We weren't just a number. It was a pleasure to do business with your agency.
On the few occasions when I had a specific question it was always answered promptly and fully.
Jay provides great customer service and finds the best rates!
You always answer the phones and if not call back at a reasonable time. Always friendly and helpful.
The Halbrehder team is always upbeat and ready to answer any questions I have.
Always receive prompt responses regarding insurance questions; agency strives to give best coverage at fair price.
We are very pleased that the people at the Halbrehder Family Agency actually know who we are and what our insurance needs are. We are not just another client. Paulette knows the sound of my voice.
I appreciate that someone is looking over my file, and when they see that I can improve my coverage with insurance at a better rate, it is wonderful. I like feeling special as a client and customer and am treated with much respect and care. Thank you for all that you do.
You've provided me with excellent service and affordable home and car insurance for several years now. When I had to get a new car after my accident, you made transferring my insurance go smoothly. And when I recommended you to a coworker, you saved her and her husband $60 a month on their car insurance! I tell everyone how much I appreciate all you do!
I always get a quick response when I call with a problem.
Your team has always been helpful when we have called and have always reviewed our policies to make certain we have the best rate and coverage.
You always look for the best quotes, prices, insurance premiums for your customers, you work hard to satisfied your customers and deliver exceptional customer service. Never disappoint, I can only recommend Halbrehder Family Agency to anybody. Paulette Halbrehder is outstanding, professional, topnotch, honest, respectful, friendly and kind . I know her since so many years and I know that she is the best Insurance Agent in town, Cape Coral. I trust her and know I am in good hands, she is wonderful always there for you. Thank you Paulette
See email sent today.
Attention to detail. Always ready to go the extra mile and find the best rates with good insurance companies.
Provided insurance products that fit my needs.
Great customer service with great value and a personal touch !
Have been with you since we moved here in 2002. Always have been friendly and quick with response. Whenever we needed something done we heard back right away and always to the best of our interest. We entrust you with all my insurance needs.....Thank you
I like the e-mails to read that you send occasionally. I feel like you're not pushy but keep in touch, letting us know you are still there and care.
I love the feeling that I am part of a "family" as opposed to being just another number. You take the time to know your customers and build a personal relationship. I really appreciate that.
Personal service, and looking out for the best deal for the customer.
You are always available to answer questions and you treat us like family!
I can find cheaper rates but do not want to change as I have a good record. Always there to answer my questions. Dependable
Your agency responds quickly to my needs, almost everyone I have recommended to your agency has written policies with you and are very satisfied and your agency writes for many companies so you are always aware of changes that occur in the insurance industry.
Always their to answer questions always knows who I am feel like i'am in a small village. Thanks Patti
Sorry. No specifics other than being very responsive.
We live in a rush hour world...The wonderful thing about Halbrehder Insurance (Paulette and Kelly in particular) is that the don't...Any questions are promptly answered, any request the same...The are very cordial and extremely professional and knowledgable about the insurance business....Its a comfort to know we can totally trust or property to this company!
You searched for favorable premium prices for HO ins on my 1969 house when others just quoted the first company that popped up (it seemed). You called me when my auto ins premium went up with better rates with another company (before the first expired). I HAVE recommended your company to others in the past and will do so in the future.
No matter when I call, Paulette always has an answer! I know that our family and our belongings are safe in her hands or the Halbrehder family hands.
Our experience has always been a friendly, knowledgeable and helpful experience.
You continue review my policies and get me the best deals.. Thanks for your outstanding service.
Someone is always available to take calls an answer questions.
You and your staff are always extremely helpful. I am always greeted with a smile when I come in the office by Kelly, plus she's always willing to help with whatever I need and she always gets the job done thoroughly, plus she explains everything when I am not understanding something.
We are refinancing our mortgage for our home. The lender had many requirements that involved our homeowners insurance. Our agent has been extremely helpful at assisting us with this process. They anticipated what would be required and supplied the info to our lender in a timely manner as to not hold up our loan.
Always s quick response to questions. Kelly is awsomez
I have been a customer with HFA for years. Everyone here is knowledgeable and provide immediate assistance when needed.